Important Questions You Should Ask Your Garage Door Supplier
If you’re looking to purchase or service a sectional garage door, then you’re going to want to deal with a reputable garage door supplier who has experience and expertise in the garage door industry.
Your new garage door is going to be a considerable investment, and you’ll want it to serve you well for many years to come, so it’s crucial that you choose a garage door business who can offer you a good quality product and ongoing reliable service.
Here are some of the important questions you should ask of the many potential garage door suppliers before making any decisions about choosing one and giving them your business:
1) What is the company’s history? How long have they been in business?
A new garage door is a considerable investment, and as such, you want to be sure the company you use is reputable and has a good track record. Find out how long they’ve been in business, check out their online reviews and ask for some references.
2) Do they have the licences and insurance coverage needed?
In order to operate legally, all businesses need to have the proper licences and insurance in place. This is especially important for a company like a garage door supplier, which will be working with heavy machinery and materials. Make sure they are properly insured before you allow them to do any work on your property.
3) Do they carry a wide range of products from different manufacturers, or do they only offer products from one specific brand?
It’s always good to have options, and it’s often good to go with a garage door supplier who can show you a range of products from different manufacturers. This way, you’re sure to find a door that meets your specific needs and budget.
4) What is the quality of the products they offer? Are they durable and long-lasting?
You want a garage door that is going to last, so be sure to ask about the quality of the products offered by the supplier. Find out what materials are used in the construction of the doors and inquire about any warranty or guarantee that may be available.
5) What kind of customer service do they provide? Are they responsive and helpful?
It makes sense to give your business to a company that is going to be responsive to your needs and provide helpful customer service. Find out what their policies are for returning or exchanging products, and ask about their process for handling complaints or problems.
6) What are their prices like? Are they competitive?
Of course, you’ll want to ask about pricing before making any decisions. Be sure to get a few quotes from different suppliers so that you can compare prices and get the best deal possible. If you do your research beforehand to learn about the expected pricing, you’ll be in a much better position to negotiate and/or make an informed decision.
7) Do they offer a warranty on their products?
A good garage door supplier will offer a warranty on their products (including the components), so be sure to ask about this before making a purchase. This will give you peace of mind in knowing that you’re covered in case of any problems.
8) What is the installation process like? Do they provide professional installation services?
If you’re not experienced in installing garage doors, don’t try it yourself. Instead, make sure you use a supplier who offers professional installation services as part of their core business. Find out what the process, including the waiting time, is like and make sure they are properly certified to do the work.
9) What kind of maintenance do their products require?
You’ll need to maintain your garage door in order to keep it in good working condition, so be sure to ask about this before making a purchase. Find out what the recommended maintenance schedule is, and if there are any special care instructions you need to follow.
10) Do they offer repair services? If so, do they have a team of experienced and qualified repair technicians?
It’s always good to know that a company offers repair services in case you ever have any problems with your door. If they are a sales business only and outsource repairs, you’ll need to find who they refer to and look into their reputation as well. Be sure to ask about their qualifications and experience, and find out what their policy is for repairing products under warranty.
11) Do they have ready access to stock and a reasonable turnaround time for installation services?
It’s important to know that your preferred company has access to the products you need and can provide installation services promptly. Ask about their current stock levels and find out what their average turnaround time is for installation services.
12) What are the payment terms and conditions? Do they offer financing options?
Be sure to ask about payment terms and conditions before making a purchase. You’ll want to know if there are any financing options available and what the terms and conditions are for company-provided finance if that’s a path you’re interested in.
13) What is the company’s refund policy?
Find out what the company’s refund policy is before making a purchase. You don’t want to be stuck with a garage door you’re not happy with, so be sure to know their policy on refunds and returns.
14) Do they offer obligation-free quotes and advice on the best type and style of door for your home?
It’s always helpful to get obligation-free quotes and advice from a company before making a purchase. This way, you can be sure you’re getting the best possible deal on the right product for your home.
15) Will they remove and dispose of your previous door if necessary?
If you’re replacing an old garage door, you’ll want to know if the company offers removal and disposal services. This way, you won’t have to worry about getting rid of the old door yourself.
Conclusion
Asking these questions will help you find a good garage door supplier who can provide you with the products and services you need. Also, it’s worth taking the time to speak with neighbours or friends who may have recently used professional garage door services to get first-hand recommendations. When it comes to something as important as your home, you want to be sure you’re working with a company you can trust. Doing your research and due diligence will help you find a supplier who meets your needs and expectations. So, be sure to take your time in choosing a company, and don’t be afraid to ask as many questions as necessary to make an informed decision.