How Does On Call Parking Function With A VoIP Business Phone System?

Call parking is a crucial feature for companies that receive a lot of incoming calls. Callers have a better experience as a result, and operators are better able to handle phone conversations.

You have access to a wide range of phone-related services when you use a VoIP provider like IPPBX, going far beyond your typical phone system. If you are not familiar with the VoIP business phone system, you might think the terminology is difficult to understand. “Call parking” is most likely one of these.

Let’s examine call parking in more detail, including its definition, uses, and advantages.

What Is Call Parking With VoIP Business Phone System?

In its simplest form, On Call Parking is a function offered by some unified communications platforms or business phone systems that helps you manage a high number of incoming calls at once. Pausing a call is fairly similar to a typical hold, with one noteworthy exception.

With On Call Parking, you can put a live call on hold while still carrying on a conversation using a different Call Parking extension number. The caller who is presently parked will hear the music you’ve chosen for the hold, but they won’t be connected to the original phone line as they would be in a typical call hold scenario.

Instead, they are left in a “call parking lot” so that a dispatcher who is on duty can pick them up. A call is “parked” until it is picked up again, to put it another way. Why is this a useful tool at all? Because it gives teams—especially those in busy contact centers—the essential flexibility they need.

Thanks to On Call Parking, your callers will never be put on hold or transferred to voicemail.

Call Queuing  vs. Call Transfer

When a client calls a business for assistance, both call parking also referred as call queuing and call transfers are initiated. The person is directed to a certain extension during a phone transfer. This is helpful when a caller needs to get through to the main line of a particular department or person at that company.

Call Park connects the caller to a staff-accessible internal line. You don’t need to talk to anyone in particular; it’s likely that the caller is just seeking general support or customer service. For companies with sizable call centers or customer service divisions, call parking is essential since they may need to hold calls until a free agent becomes available.

The Benefits of Call Queuing

With the exception of the call being on your network, the Call queueing feature functions similarly to placing a call on hold. This method can be used by a user to retrieve a missed call from any other VoIP business phone system. Users can quickly and conveniently transfer a call to a colleague using this technique. With just two button presses—one for parking and one for unlocking—a call can be parked and unparked. Users gain time and have fewer interruptions to their productivity as a result.

Call parking offers a number of significant advantages to organizations, even though it is not thought of as cutting-edge technology. Think about the following benefits:

Anyone who works for the company is allowed to receive calls from any of the system’s phones by dialing PARK. This is advantageous for large businesses with many levels or a lot of space, such as supermarkets or big box retailers.

Any phone linked to the VoIP business phone system can receive the call by dialing a code.

The call is returned to the extension where it was parked if no one picks it up.

The held call is not in the way of the operator’s line.

Utilizing IPPBX, dial parking.

Call parking is now a standard function, even if each VoIP business phone system service has its own set of options. Some have limitations on the number of simultaneous calls that can be parked (usually 50). There are parked calls with time restrictions. Some only permit voicemail or a ringback for parked calls once the timer has run out. Others need you to establish a unique call group, whose members are the only users of the network who have access to parked calls. Some people just let their system desk phones reply.

Using the call parking feature of IPPBX, you can select how long your call should wait in the parking lot and where it should go next. It’s possible to get in touch with the caller again, or the call could go to voicemail, the attendant menu, or an unregistered external cell phone.

What happens if the call is put on hold indefinitely?

Your system can be set up to redial the call after a predetermined period of time. This means that after “x” minutes, the system will return the parked call to the original caller. The parked call may now also be routed to voicemail, depending on the system. Even if it means putting the caller on hold for an eternity, voicemail is preferable to answering the phone.

Conclusion

For companies that rely on telephone-based commercial communications, call parking has become an essential function. Call parking can be quite helpful in these situations because not all calls are answered by an agent; instead, the caller is reconnected as soon as an agent is available.

Utilizing call parking is simple while utilizing VoIP. One aspect of VoIP office phones is on-call parking, which makes utilizing VoIP even more alluring and useful.

Since it started offering trustworthy VoIP business phone services, IPPBX has never disappointed its clients. Our experts make sure you get the most out of your VoIP business phone system and can communicate with customers in ways other than calls.