Company Tech Support – WordPress App Support Shop for More
For over 25 years now, Tech Support has become a calling card for several contractors.
They exist to provide support to the many users of IT systems, like car mechanics in the 20th century – many of whom have little to no support offered by the manufacturer.
Although there have been numerous services for many years, with Geek Squad offering 24/7 support, there is one problem that most of those providers cannot help with – software.
Lack of Enabling Applications
Constant maintenance, assistance and support are required for everything from web hosting, DNS, cloud email and even the systems running web infrastructure (WordPress etc.).
In general, this is not provided by the large providers of technology support, leading to the filling of the void by a number of “smaller” providers.
The spectrum is clear – whether you have a WordPress, Microsoft Azure, and Swap, Office, Photoshop or other software service provider drag, there are various ways to urge a support company to provide fixes.
The difference is that the majority of support companies do not impact code – only surface-level problems that can normally be solved by watching online tutorials. In fact, it is not unusual to look for businesses that actually rely on other [third party] data to help solve the problems of customers.
To this end, if you have problems downloading & customizing WordPress themes, managing inventory in Shopify, fixing JavaScript errors, ensuring that web servers are properly found, fixing domain name problems, etc., there are currently * no * providers to provide this level of granularity, even for a price.
This is where a number of tech-centered support companies started delivering services – giving businesses and individuals the ability to enable their entire digital infrastructure to function as seamlessly as possible with the supply of support at the underlying software level.
How This Functions
“The basis for any or all of this is also that there is a “gray area” between where certain “service” businesses operate and what consumers need.
Thanks to the increased prominence of numerous cloud-centric technology, this gray area has only expanded in the past 5+ years, most notably Microsoft’s leap forward with Azure and its accompanying services.
The sector of “technology” is experiencing a time of transition. Soon, “software” would be known as “services” – meaning that you’re going to have applications directly on your desktop for Amazon, YouTube and Ever note – eliminating the need for the web browser from a “do all” tool to a computer that absorbs information easily.
Although this does not matter, what it indicates is that the’ market’ is heading towards a paradigm that is totally software/service-centered.
Therefore, we have a number of businesses that find themselves in a strange place.
They will need the management, maintenance and support of their digital infrastructure… But there is no provider currently in a position to assist.
Maybe it sounds trivial… But stuff like the best way to find out about Ever note, developing and implementing productive systems with Zippier, or constructing a comprehensive table for brand spanking new businesses on Google Docs… No provider has the power to go to such lengths to ensure that businesses in the “new” cloud age operate their digital infrastructure as smoothly or efficiently.
The “older” providers are too focused on problems with hardware deployment / “infrastructure” level… Usually, new providers specialize in menial problems with iPhones, Android and other tools.
The “software” centric provider gives customers the ability to take care of this infrastructure as easily as possible – basically providing other companies/consumers with a shoulder to lean on if they need * any * problems with their systems.
The difference is within the effectiveness of the work, both providers add an equivalent way (providing “online” support workers, contactable via email, live chat or telephone – and “offline” support handling localized fixes) -the difference lies in the effectiveness they bring to the work.
In general, tech-centric vendors have much more familiarity with the different software tools for consumers. They’ll have a particular way that WordPress is about up, for instance, or some Photoshop trick to ensure the simplest job.
This is what has led many businesses to start looking at them as a way to ensure their growth.
What This Means
Ultimately, “software” service companies have a less costly way of receiving code-centric fixes for many different errors that will not be resolved by all “traditional” providers and will not be urged by “software developers”
Software developers themselves are practically the biggest competitor for some of those service providers… For the likes of up work or Freelancer, both of whom will gladly have repairs for $40.
Personally, I have a lot of customers who need a huge number of repairs, but we just ended up doing these fixes for free (because they weren’t that big of a deal). Adding Google Analytics conversion marks, eliminating WordPress menu objects, adding Shopify app developers’ products automatically, handling CRM problems, etc.
The argument is that a monthly, quarterly or annual fee is usually paid by the software support provider to provide customers with the power to contact them at any time of the day/night and either have a solution directly delivered or have the request passed on to a professional with relevant experience in the field of concern.
While many businesses do not immediately need the service, it is a Massive time saver and a great safety net for people who may think that their website works – but if it goes down, they may not have someone to offer immediate help.
For instance, a “WordPress blog” that receives more than 50,000 visitors per day could have in situ ZERO support infrastructure just in case it went down, or had speed issues, etc. Who would you pay during such a situation?
Coders normally charge by the hour and most of them don’t even have a lot of high-traffic website experience. This is also the kind of scenario where software-level help excels.
The Providers that Exist
In terms of the provision of “software” service, there are many providers that have come to the scene in the past few years…
Bask (.) com – NOT software-centric – customer + business services offered. A recurring model of sales that actually functions relatively well. Little or no software assistance, unfortunately,
Attached to BestBuy, Geek Squad – NOT tech centric – Geek Squad is renowned for truthful service efficiency. Unfortunately, when it concerns software-based problems, they’re not well versed.
Pixies (.) com – software-centric – new software-centric support service launched in 2018 – offers users the power to urge unique fixes/help for WordPress, Shopify, Photoshop, Workplace, Outlook and more.
The current state of the industry is that it is rising rapidly, which is in a very strong position for some of the above suppliers to help different businesses stay operational.